hurley842002

Before I get bashed about you get what you pay for let me clarify, I'M WELL AWARE! About 3 months ago I purchased and XRC 8000 winch. The winch itself seems like a decent setup and 5.5hp, but the Control box/solenoid could probably be built a little bit better. To get to my point, I mounted the control box in a very "vulnerable" position, where it was more exposed to the elements. Needless to say, after a good rain the solenoid started acting up until it finally stopped working. After a quick e-mail to Smittybilt, I recieved a quick response with a couple questions (do you have the first gen 4.8hp winch, or the second gen 5.5hp winch. and exactly how is it hooked up?) I responded with the answers, and recieved an e-mail requesting my mailing info. I gave it to them and they said they would have a new solenoid mailed out asap. I recieved the solenoid just over a week later and will install it as soon as the rain dies down. Point being, I know I didn't buy the best winch out there, but when it malfunctioned they took care of me. I know many will say if you would have bought a Warn you wouldn't have to replace the solenoid, but all i'm trying to say is that Smittybilt does take care of there customers. I'll probably buy a Warn powerplant Hp eventually and throw the smittybilt in the rear anyway. Just thought I would pass this on, for those of you who may consider Smittybilt products in the future.

SpecialScottie

Good to know there are still companies out there that have good customer service

rocklover

thats good to hear im debating right now on what type a winch to get. And by the way this rain is getting FREAKING old i cant stand it anymore!!!

hurley842002

Yes, the rain is getting old. If you have the money, I would go with a warn, if not, I really don't think there is anything wrong with buying the smittybilt.

dropzone

iTrader: (6)

cool, i did not know smittybuilt was still around....will have to check out their winches...

dirtoyboy

ok so uhh dont get the smittybilts wet.......thanks for the info